Luca Baldini
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Activité totale53
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes19
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Abonnements17
Aperçu des activités
Dernière activité effectuée par Luca Baldini-
Luca Baldini a ajouté un commentaire,
Hi, I also have the same problem as Eren (Leafworks) and Jiří ChovanecIf on Firefox is active "Enhanced Tracking Protection", the chat snippet for classic web widget is declared as tracking script ...
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Luca Baldini a ajouté un commentaire,
I have two questions:1) Will this change be visible for everyone or only for Enterprise?2) If an Agent is part of a group with access to more than 30 views, how does it work? Does it always show 30...
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Luca Baldini a ajouté un commentaire,
With 500 monthly resolutions we were able to maintain the service.With 1000 MAUs we don't make it to 10 days. Bad. Really bad. -1 Vote
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Luca Baldini a ajouté un commentaire,
This redirection works only for anonymous requests. If the user is logged in he ends up in the window of his open request. Is there any way to do the redirection even if logged in?
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Luca Baldini a créé une publication,
Add tags to tickets created by WebForm
RéponduIs it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code? I don't want to create a trigger to add a tag.Thank you very much
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Luca Baldini a ajouté un commentaire,
thanks a lot, it works!
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Luca Baldini a créé une publication,
Hiding form selector in Guide after choosing form
RéponduI found the article suggesting how to hide the form selector in guide:https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide But, I would like to hide the ...
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Luca Baldini a ajouté un commentaire,
Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?
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Luca Baldini a ajouté un commentaire,
Thank you very much Serge!
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Luca Baldini a créé une publication,
JSON webhook to copy a ticket
I created a Webhook with a JSON body that creates a ticket by copying some values from the original ticket. This is the code: { "ticket": { "status": "open", "group_id": 24993349, "reques...