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Brandon Martus

Adhésion le 28 oct. 2021

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Dernière activité le 06 août 2024

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Dernière activité effectuée par Brandon Martus

Brandon Martus a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1 

 

We also need the ability to be able to ban abusive users.

Afficher le commentaire · Publication le 06 août 2024 · Brandon Martus

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Brandon Martus a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

Afficher le commentaire · Publication le 10 août 2022 · Brandon Martus

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Brandon Martus a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

Afficher le commentaire · Publication le 10 août 2022 · Brandon Martus

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