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Vamshi R

Adhésion le 11 mars 2022

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Dernière activité le 10 avr. 2023

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Dernière activité effectuée par Vamshi R

Vamshi R a ajouté un commentaire,

CommentaireHow to fix access issues

Hello Everyone, 

 Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.

Below is the screenshot of the error.

Afficher le commentaire · Publication le 10 avr. 2023 · Vamshi R

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Vamshi R a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 

Afficher le commentaire · Publication le 26 déc. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Ifra Saqlain Deployed the same code which you shared, but still i am getting same error.

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').keyup(function(e) {
  var mailId = $(this).val();
  $('#request_custom_field_10475189470356').val(mailId);
  });
}

 

If you have sometime can we connect through Zoom meeting to go through this code.

Afficher le commentaire · Publication le 10 nov. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Ifra Saqlain I used the same code which you shared with me, but still its asking for your email address field. Below is the code which i used.

 

Afficher le commentaire · Publication le 09 nov. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireWriting formulas

Hello Everyone, 

 How to display the last public comment made by the agent EVEN if there is other internal comment on the ticket after the public comment ?

Afficher le commentaire · Publication le 08 nov. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Hi Ifra Saqlain 

   I just used below code and now i am able to hide Description and your email address field. 

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').val('vamshi.r@pro-vigil.com'); // autofill your email address
}

But i have one more concern, how can i populate a custom ticket field data on your email address field. Below is the screenshot of the field which i need to populate.

 

Afficher le commentaire · Modification le 08 nov. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Ifra Saqlain I hope you can help me out on my issue. 

  • On our request page we have one field is hard coded in the script. Below highlighted field should be removed from this form.
  • I want hide Description field for only one form.

 

Afficher le commentaire · Publication le 07 nov. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireWriting formulas

Hello Everyone, 

 

    Can someone please help on my requirement. I just want to get the last updated comment date & time on reports. Above metric which was provided is not working for me. 

Afficher le commentaire · Publication le 21 sept. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

CommentaireBusiness rules

Hi, 
 
I am trying to create an automation, but i'm struck at once place. Below is my scenario.

  • I created 2 custom ticket fields and i want those 2 fields should be enable when we have more than 2 tickets created on same issue in a week. Can anyone assist me on this.

Afficher le commentaire · Publication le 19 juil. 2022 · Vamshi R

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Vamshi R a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Any update on above request?

Afficher le commentaire · Publication le 14 avr. 2022 · Vamshi R

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