Elizabeth Brown

1. Guide
2. ...
3. SEO and help center search
4. Redirecting traffic from deleted help center articles

Hi Zendesk team - does this option work with archived articles at all? or do I have to delete an article before I can go through the process of redirecting the URL?  I'd prefer archiving, just in c...

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• Elizabeth Brown
• Création 19 septembre 2023 19:14
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on article and translation languages

Hi Zendesk team: can you please confirm that this procedure is available for Zendesk Professional?  On my plan: I don't have access to a dataset for Team Publishing, only for Guide: Knowledge Base...

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• Elizabeth Brown
• Création 9 août 2023 21:18
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Option to have a different hero image on the help centre based on language.

Steve Senez, hey there: I was looking into this for our first translation. ZD uses the text variables that go into tickets, called dynamic content, to extend into the template. You can then inlude ...

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• Elizabeth Brown
• Création 31 juillet 2023 16:41
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting images in articles and content blocks

Hi Katarzyna, Hmmm - here's what I see in my code view, in an article, for an image + alt text. This isn't default behaviour? Our web design team tweaked our template to match our brand but I wasn'...

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• Elizabeth Brown
• Création 7 juin 2023 13:14
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting images in articles and content blocks

Hi Zendesk: does Zendesk still use image filenames as alt text, if no alt text is provided?I feel certain this advice existed at some point? and I create meaningful filenames for images for this re...

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• Elizabeth Brown
• Création 6 juin 2023 17:11
• 0 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hi Zendesk team, In your relevance scores: does Section title refer to the ZD structure of Category > Section > Article? OR  does it refer to a heading within an article? Google appears to pick up ...

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• Elizabeth Brown
• Création 24 avril 2023 16:28
• 1 vote

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hi Zendesk, I've set up a report of the top 200 searches of Guide with no results, to deliver to me monthly. In my first delivered result, I have a lot of entries that have 0 results reported, and ...

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• Elizabeth Brown
• Création 1 décembre 2022 17:40
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to make a Table Of Contents (TOC) For Article Template

Hey folks, I want to use this tip to create automated ToCs. I also want to control where the ToC appears - ideally after the first couple of intro sentences, which provide context and tell you who ...

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• Elizabeth Brown
• Création 30 novembre 2022 16:34
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Multi-placement of sections

My usual ask is to display an article in more than one section, but allowing a section to appear in more than one category would be super.  The "getting started" vs "routine tasks" example definite...

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• Elizabeth Brown
• Création 23 septembre 2022 17:20
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Please add the native Table of Content to Guide articles

I would love an auto ToC based on H1, H2, H3. Would save loads of time for me.

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• Elizabeth Brown
• Création 9 septembre 2022 18:36
• 0 vote