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Gayathry S

Adhésion le 29 oct. 2021

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Dernière activité le 02 nov. 2021

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Gayathry S a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Tipene Hughes Sure, let us move to a private ticket

Afficher le commentaire · Publication le 02 nov. 2021 · Gayathry S

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Gayathry S a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Tipene Hughes Hi, When tickets are saved there are two notifications that I can see - one that the ticket was updated and that the ticket was saved. Does this help? 

Afficher le commentaire · Publication le 01 nov. 2021 · Gayathry S

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Gayathry S a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Tipene Hughes Here is the code, Every time a ticket is saved, the data is consoled twice.

Afficher le commentaire · Publication le 01 nov. 2021 · Gayathry S

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Gayathry S a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

I have build a background app using ZAF, the purpose of which is to track changes in ticket field values and call an api on my server if specific conditions are met. I am making use of the ticket.saved event as mentioned in the documentation. However, on saving a ticket, the event is called twice - once during update and once during save. Is there a way for me to avoid this "double trigger" issue? Or is there some other event or similar hook that can help me serve the purpose?

If anyone of you know a solution to the issue,could you please help?

Publication le 29 oct. 2021 · Gayathry S

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