Matthew Sammut
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Dernière activité effectuée par Matthew Sammut-
Matthew Sammut a ajouté un commentaire,
Karen Hynes many people eagerly awaiting an update on this. Again IMO this should not be a planned feature but a mandatory function of your Talk module - is this close to completion? Can you keep u...
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Matthew Sammut a ajouté un commentaire,
Karen Hynes any further news on this? as you can see by the flood of comments this is, frankly, a core function for support teams, we really cannot do without it
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Matthew Sammut a ajouté un commentaire,
It does, thank you.
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Matthew Sammut a ajouté un commentaire,
Karen Hynes could you please be more specific? Does "core Zendesk states per channel" include the 3 scenarios I described above? or are these not available in version 1?
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Matthew Sammut a ajouté un commentaire,
Karen Hynes the highest KPI metrics on our list would be: 1. Online time (time logged in) 2. Time in an available state (total time where a user is available for a call/chat) 3. Time in an away/tra...
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Matthew Sammut a ajouté un commentaire,
Same here, any updates on this? Seems like a pretty fundamental feature which most other competitor products already have. "high on our backlog" posted back in 2018 does not give us much confidence...
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Matthew Sammut a ajouté un commentaire,
No idea why this would not be included from the start - online time and available time are core KPIs for any team lead or manager who is managing the availability of a support team. The data is the...
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Matthew Sammut a créé une publication,
Ticket Merge only merges last comment
The "Merge Ticket" feature built into Zendesk does not do what it says on the tin. Instead it only 'merges' the last public comment of a ticket into a comment on the new ticket. Any other interacti...