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Diedrich Ohlandt

Adhésion le 13 juin 2022

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Dernière activité le 14 juin 2022

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Diedrich Ohlandt a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)
Communauté

Upvoting this post and adding weight to the OP's concerns.

The ability to ban users while in chat (as well as view their IPs) are crucial for our team's workflow.

I do hope that the ability to do this comes sooner rather than later.

Afficher le commentaire · Publication le 14 juin 2022 · Diedrich Ohlandt

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Diedrich Ohlandt a créé une publication,

Publication Feedback - Chat and Messaging (Chat)
Estimated date for Banning and IP Addresses in chat

The ability to

  • Ban users by email or IP while in live chat
  • See the user's IP address while in live chat

Are fundamental to our agent's workflow.

Please share what the current sentiment from the Zendesk team is towards these points, and when we can expect to see something simillar implemented in the new workspaces live chat.

Publication le 13 juin 2022 · Diedrich Ohlandt

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