Jack
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Aperçu des activités
Dernière activité effectuée par Jack-
Jack a créé une publication,
Agents Online Tab in Dashboards
Hi All. I hope someone may be able to shed some light on this. One of our Dashboards shows us the number of agents currently Online and available to take incoming calls. However, the number include...
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Jack a ajouté un commentaire,
Hi All, Despite having removed all previous Facebook accounts from Zendesk, I am still getting the error that the Facebook Messaging Channel could not be added. Please help.
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Jack a créé une publication,
Messaging response when closed
RéponduGood morning. We are seeing a number of instances where customers are returning to existing messaging conversations outside of our business hours and they are not recieveing any message to say that...
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Jack a ajouté un commentaire,
Good morning. When creating the metric as shown in the article I am preented with records for agents who were not working on the date I have specified. It seems that if a ticket number recieved an ...
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Jack a ajouté un commentaire,
Hi Aimee Spanier, Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit ca...
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Jack a créé une publication,
Explore reporting by person who actioned and not asignee.
Good Afternoon everyone. I hope someone can assist. I am trying to generate an Explore report that shows me the time that it shows me how long it took the person with the most recent action on the ...
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Jack a créé une publication,
Proactive chat stopping web widget from allowing a chat
Hello, We have recently begun using the proactive chat feature and have identified an issue which is causing some concern. Now that the proactive chat feature is enable, our web widget no longer al...
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Jack a créé une publication,
Up to date handled ticket figures per agent
Good Afternoon. We have recently trialed an app called Kaizo, which provides upto date figures for the number of handled tickets per agent that day, week, month etc. We have always been advised tha...
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Jack a créé une publication,
Alternatives to Iframes
Good Afternoon. We are looking to intergrate our Zendesk Guide/Help Center in to our existing website but currently use i-frames which Zendesk is not compatible with. Does anyone have any advice of...
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Jack a ajouté un commentaire,
Good Afternoon. I am wondering how I would go about creating a seperate view for these Instagram messages/chats so that we can have better visibility of them?