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Amin

Adhésion le 04 juil. 2022

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Dernière activité le 19 août 2023

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Amin a ajouté un commentaire,

CommentaireBuilding reports

Hi, which option should I use if I want to see hourly report for my tags? I want a report to show how many times a specific tag is used in each hour of the day?
Thanks

Afficher le commentaire · Publication le 29 mai 2023 · Amin

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CommentaireChat best practices and recipes

Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

Afficher le commentaire · Publication le 18 avr. 2023 · Amin

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CommentaireCustomizing reports

Thanks @... for response, 

In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

Afficher le commentaire · Publication le 09 janv. 2023 · Amin

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CommentaireCustomizing reports

Hi,

I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anything else in time range?

Afficher le commentaire · Publication le 28 déc. 2022 · Amin

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CommentaireChat basics

Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

Afficher le commentaire · Publication le 18 juil. 2022 · Amin

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CommentaireChat basics

Hi Brett. Thanks for your reply. 
Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use it. But we don't know how that is done. Reverting back to Live Chat doesn't seem to be a solution on any of your forums. 

Afficher le commentaire · Publication le 07 juil. 2022 · Amin

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CommentaireChat basics

We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. 
We are on Web Messaging and all support questions are about going from Live Chat to Web Messaging. It seems we need to revert back to Live Chat to access the skills based routing feature. Is that correct? 
If so, how can we proceed? Our account manager has asked that we ask this question from support! So far we are paying for this higher plan while not being able to use any of the features we need. Please point us to the right direction! 

Afficher le commentaire · Modification le 04 juil. 2022 · Amin

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