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Daniel Heard

Adhésion le 16 oct. 2021

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Dernière activité le 19 juin 2024

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Dernière activité effectuée par Daniel Heard

Daniel Heard a ajouté un commentaire,

CommentaireMetrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

Afficher le commentaire · Publication le 19 juin 2024 · Daniel Heard

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Commentaire de la communauté Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

Afficher le commentaire · Publication le 18 janv. 2024 · Daniel Heard

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Daniel Heard a ajouté un commentaire,

CommentaireManaging your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

Afficher le commentaire · Modification le 04 sept. 2023 · Daniel Heard

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Commentaire de la communauté Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

Afficher le commentaire · Publication le 11 mai 2023 · Daniel Heard

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Commentaire de la communauté Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

Afficher le commentaire · Publication le 17 avr. 2023 · Daniel Heard

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Commentaire de la communauté Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

Afficher le commentaire · Publication le 27 mars 2023 · Daniel Heard

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

Afficher le commentaire · Publication le 25 août 2022 · Daniel Heard

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CommentaireTicket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

Afficher le commentaire · Publication le 31 mars 2022 · Daniel Heard

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Commentaire de la communauté Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

Afficher le commentaire · Publication le 08 mars 2022 · Daniel Heard

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Commentaire de la communauté Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

Afficher le commentaire · Publication le 08 mars 2022 · Daniel Heard

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