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Sharon Martin

Adhésion le 10 avr. 2024

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Dernière activité le 09 oct. 2024

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Dernière activité effectuée par Sharon Martin

Sharon Martin a ajouté un commentaire,

CommentaireSetting up workforce management (WFM add-on)

Looking for troubleshooting for schedule issue in WFM/Tymeshift

Afficher le commentaire · Publication le 09 oct. 2024 · Sharon Martin

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Sharon Martin a ajouté un commentaire,

CommentaireSchedule management and time tracking (WFM add-on)

You may want to add something that would allow the agent to modify and/or cancel their pending request.  

Also, why do you limit the view of time off to only 30 days?  Agent should be planning their time off well ahead of the date(s) needed

Afficher le commentaire · Modification le 25 sept. 2024 · Sharon Martin

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Sharon Martin a ajouté un commentaire,

CommentaireReporting on workforce performance (WFM add-on)

How can we run reports on time-off for future?  Also, how do we run a report and show the right time/date?  Currently reporting for someone in central time will show two days with the time breakdown of the day off = 23 hours, the next day be 0:59:59.  

Afficher le commentaire · Publication le 23 juil. 2024 · Sharon Martin

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Sharon Martin a ajouté un commentaire,

CommentaireReporting on workforce performance (WFM add-on)

Trying to see future time off.  Report is not opening calendar beyond the current day.  

Afficher le commentaire · Publication le 10 avr. 2024 · Sharon Martin

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