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Robert Kehoe

Adhésion le 16 sept. 2022

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Dernière activité le 12 févr. 2025

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Robert Kehoe a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 to John Lemon's comment.  Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them.  Hope this ability can be restored!

Afficher le commentaire · Publication le 12 févr. 2025 · Robert Kehoe

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Robert Kehoe a ajouté un commentaire,

CommentaireCustomizing reports

Hello!  Can you explain where this is found?

  • Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.

I'm looking for a way to change the default text color.  The standard light grey is low contrast and terribly hard for some people to read. 

Afficher le commentaire · Publication le 10 févr. 2023 · Robert Kehoe

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Robert Kehoe a ajouté un commentaire,

CommentaireManaging your email

Is this still an issue almost two years later?  We're getting tons of customer emails routed into our Suspended Tickets.  That is a deal breaker for us.

EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us.  But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them.  Thanks for the reply Brett.

Afficher le commentaire · Modification le 07 nov. 2022 · Robert Kehoe

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