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Onel Cuellar
Adhésion le 25 juil. 2022
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Dernière activité le 24 janv. 2024
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Dernière activité effectuée par Onel Cuellar
Onel Cuellar a ajouté un commentaire,
hi barry
What is the assignment rule for those messaging tickets that were not attended during the 10 minutes, example:
-I have several tickets to expire the 10 minutes
-I have 3 agents connected, 2 who are actively answering messages and 1 is at the limit of its capacity. The reassignment would be made by the agent who has not attended a conversation the longest, but does this imply that all those cases that exceeded 10 minutes will be assigned to this agent?
Thank you
Afficher le commentaire · Publication le 05 sept. 2022 · Onel Cuellar
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