Bryan Haeussler
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Dernière activité
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Votes17
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Aperçu des activités
Dernière activité effectuée par Bryan Haeussler-
Bryan Haeussler a ajouté un commentaire,
It is too bad this also impacts side conversation tickets to private groups; now those too have to accessed from the help center which for the agent does not always make sense. I could see if it wa...
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Bryan Haeussler a ajouté un commentaire,
Thank you for taking the time to reply-- the troubleshooting page is helpful. I see your point on VALUE as well. I do think that information is something that belongs in the reference table, vs. bu...
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Bryan Haeussler a ajouté un commentaire,
What a brutal update. Reporting is so time consuming to put together and the out-of-the-box doesn't cut it for anyone working at the Enterprise level. Fields now intermittently give the 'incorrect...
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Bryan Haeussler a ajouté un commentaire,
Is it possible to determine which phone number was sent an SMS message within Support or through the API?
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Bryan Haeussler a créé une publication,
Store 'Last Activity' for Users
Managing end users can be complicated if you want to purge stale users on a rolling basis. The ticket history can be valuable particularly if the person only periodically reaches out. There is not ...
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Bryan Haeussler a ajouté un commentaire,
Any chance of getting an update on this one Gaurav Parbat? Doesn't seem likely it made it into the 2022 roadmap but maybe is still being considered? Just want to add another comment in support of ...
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Bryan Haeussler a ajouté un commentaire,
Is there any plan in the future to allow some level of customization of the live data queries? To give an example of an element you might want to report on in addition to just group: 'unassigned' v...
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Bryan Haeussler a ajouté un commentaire,
Is there any plan to allow customization of the pop-up window that displays the side conversation - ticket fields? Specifically, adding custom fields, or additional 'default' fields? We run into th...
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Bryan Haeussler a ajouté un commentaire,
Any plans to add text coloring to the standard rich text editor for Support?
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Bryan Haeussler a ajouté un commentaire,
Allowing the end user to configure an array of excluded words in the app settings would be helpful. Common email subject components (e.g. RE/FW) make the results very unreliable if tickets come fro...