Mandy Howard
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Activité totale21
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes16
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Abonnements3
Aperçu des activités
Dernière activité effectuée par Mandy Howard-
Mandy Howard a ajouté un commentaire,
From a customer support POV, I would like to have the capability to re-open a ticket and be able to reply to the original ticket without creating a new ticket. I follow up with each individual cust...
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Mandy Howard a ajouté un commentaire,
Sound and visual cues are very important in the browser so as not to miss when a customer replies to an open ticket. With multiple open tickets, even if there is a sound notification, which ticket ...