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Erin Rowan

Adhésion le 27 avr. 2023

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Dernière activité le 31 mai 2023

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Erin Rowan a ajouté un commentaire,

CommentaireTicket basics

Arianne Batiles thanks for getting back to me. If a Messaging conversation turns into an Email conversation (in the same ticket), how should we approach redacting info in the Messaging conversation?

Afficher le commentaire · Publication le 31 mai 2023 · Erin Rowan

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Erin Rowan a ajouté un commentaire,

CommentaireTicket basics

So what are the options for redacting from Messaging tickets? Neither the native redaction tool (in Agent Workspace) nor the Ticket Redaction App work to redact in tickets funneled to our queue from Answer Bot.

Afficher le commentaire · Publication le 30 mai 2023 · Erin Rowan

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Erin Rowan a ajouté un commentaire,

CommentaireAdditional ticket channels

Is there a reason only my team's Admins would be able to use the knowledge section of the context panel? All Agents are seeing "You don't have access". When I look in Admin Center > Workspaces > Context Panel, all checkboxes are clicked for "Knowledge" and I don't know how else to give my Agents access.

Afficher le commentaire · Publication le 03 mai 2023 · Erin Rowan

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Erin Rowan a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

Afficher le commentaire · Publication le 27 avr. 2023 · Erin Rowan

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