Kirill Akimov
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Activité totale173
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Kirill Akimov-
Kirill Akimov a créé une publication,
Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder
Hi Team!When I use placeholder {{ticket.comments_formatted}} in the email notifications, this table is also added after list of comments if the recipient is an agent: Is it possible to Requester e...
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Kirill Akimov a ajouté un commentaire,
Hi Saasten, You can use “__NULL__” value for clearing text fields through triggers.
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Kirill Akimov a ajouté un commentaire,
Hi Tetiana Gron, Is there any news about rolling out EAP? I filled the form but didn't get any reply so far. Highly appreciate it if you follow up on this.
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Kirill Akimov a créé une publication,
Salesforce app UI bug in the new Agent Workspace
Hi Zendesk Team!I'd like to report a UI bug that related to the new Agent Workspace, I believe. You can see it easily in Salesforce app that I assume is not adopted to resizing feature of the brand...
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Kirill Akimov a créé une publication,
Feature request: Contextual workspace for
Feature Request Summary: Additional conditions within Contextual Workspace (more granular) similar to Triggers. Description: Ability to have conditions more than Brand or Group. For example: C...
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Kirill Akimov a ajouté un commentaire,
Hi Zendesk Team!It would be really nice to have an ability to switch on/off draft mode as enabled by default for all agents in our Zendesk instance.
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Kirill Akimov a créé une publication,
Make the "hide composer" button permanently visible
Prerequisite: When composing a reply in Zendesk, there is a convenient option to collapse the composer to better view the ticket contents, and it is very easy to expand the view: But collapsing i...
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Kirill Akimov a créé une publication,
Context panel is closed during switching from apps to side conv (or any other tab in context panel)
Hi!I've noticed that if you have opened one of the following tab: Customer context, Knowledge Base etc. and you click Apps tab, then context panel switches normally from previous window to Apps. B...
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Kirill Akimov a ajouté un commentaire,
Hi team!I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.
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Kirill Akimov a créé une publication,
Jira app -- link are copied to task description as plain text
Hi team!It would be nice to add the ability to parse links from the ticket's last comment when creating a Jira task. When the agent creates a Jira task via Jira App, he/she can click “Copy fields f...