Jessica Knöfler

Robert Cwicinski Justin Federico

Thanks again for your help. Now the URL target with the domain in the link is set as described above. The trigger is also active, in that I have stored various keywords for which the trigger should take effect. Then a tag will be set and additionally a topic. Of course, I have also applied the "Notify Target" action to my trigger. However, no internal note is stored for any ticket. In the meantime, the URL target has automatically deactivated itself after a few days. Do you have any hint what the problem could be? Thank you. 

Hi Robert Cwicinski and Justin Federico Thank you so much for your help. I have already set a trigger so that the affected tickets receive a certain tag. Now I cannot find a way to enter the desired internal note. When creating a URL-target or webhook, there is no input field for that. I might doing something wrong. Maybe you have a step by step guide? That would be great. Glad to hear from you again. Thanks!

Justin Federico Andreas Schuster

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I am also in the process of implementing this in our company. I have already created the trigger so that these tickets are tagged. Now I am not sure where exactly I can set up the URL target (extension). First I tried it via an automation, but I didn't find the possibility to enter the URL target. I would be very grateful for any feedback from you. Thank you!