Johnny J

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Dave, OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)

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• Johnny J
• Création 22 juillet 2022 07:40
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Trudy Slaght thanks for your suggestion:) Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee...

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• Johnny J
• Création 22 juillet 2022 05:55
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding inst...

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• Johnny J
• Création 7 juillet 2022 12:41
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

great, thanks Amisha Sharma

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• Johnny J
• Création 6 juillet 2022 08:47
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Hi Tipene, Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a ...

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• Johnny J
• Création 6 juillet 2022 08:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Extra spaces on the request form

Hi Ifra Saqlain Great, thank you very much for your help. 

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• Johnny J
• Création 24 juin 2022 13:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Option to assume as an agent

Great, thanks for sharing this Pam.

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• Johnny J
• Création 23 juin 2022 11:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

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• Johnny J
• Création 23 juin 2022 11:39
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

Hi Amisha, Yes, here is the screenshot, the formatting looks strange when we try to copy and paste from excel to Zendesk. 

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• Johnny J
• Création 23 juin 2022 11:39
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Embed excel into the Request form

Hi Dave, Thanks for your response. I was able to find another simple solution, and am happy to share this over here. We can create a direct download link from google drive and, we only need to put ...

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• Johnny J
• Création 26 avril 2022 07:55
• 0 vote