
Johnny J
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Dernière activité
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Commentaires
Activité récente par Johnny J-
Hi Dave, OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)
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Hi Trudy Slaght thanks for your suggestion:) Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee...
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Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding inst...
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great, thanks Amisha Sharma
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Hi Tipene, Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a ...
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Hi Ifra Saqlain Great, thank you very much for your help.
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Great, thanks for sharing this Pam.
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Hi Amisha, Yes, here is the screenshot, the formatting looks strange when we try to copy and paste from excel to Zendesk.
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Hi Dave, Thanks for your response. I was able to find another simple solution, and am happy to share this over here. We can create a direct download link from google drive and, we only need to put ...