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Andrew Melvin
Adhésion le 25 janv. 2022
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Dernière activité le 23 mai 2024
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Dernière activité effectuée par Andrew Melvin
Andrew Melvin a ajouté un commentaire,
We have several reports that now have Standard Calculated Metrics with the error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?
Afficher le commentaire · Publication le 23 mai 2024 · Andrew Melvin
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Andrew Melvin a ajouté un commentaire,
We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.
Afficher le commentaire · Publication le 25 janv. 2022 · Andrew Melvin
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