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Andrew Melvin

Adhésion le 25 janv. 2022

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Dernière activité le 23 mai 2024

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Andrew Melvin a ajouté un commentaire,

CommentaireMetrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

Afficher le commentaire · Publication le 23 mai 2024 · Andrew Melvin

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Andrew Melvin a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

Afficher le commentaire · Publication le 25 janv. 2022 · Andrew Melvin

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