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Matt Farrington-Smith

Adhésion le 16 oct. 2021

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Dernière activité le 19 oct. 2022

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Dernière activité effectuée par Matt Farrington-Smith

Matt Farrington-Smith a ajouté un commentaire,

CommentaireChat best practices and recipes

Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?

I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a message and are waiting for the customer to respond.

I've kind of got it working using the below trigger:


(The 60 secs is just a placeholder for testing, I'll set a longer duration).
But it still seems to fire irrespective of who just sent the last message.

Cheers! Matt

Afficher le commentaire · Publication le 19 oct. 2022 · Matt Farrington-Smith

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CommentaireUsing help center search

Hey Julien SERVILLAT did you manage to get this set up and working?
@... we were told this wasn't possible, so am getting conflicting information...

Afficher le commentaire · Publication le 16 sept. 2022 · Matt Farrington-Smith

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Matt Farrington-Smith a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?

Afficher le commentaire · Publication le 03 août 2022 · Matt Farrington-Smith

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CommentaireMore integrations

Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?

Afficher le commentaire · Publication le 27 juin 2022 · Matt Farrington-Smith

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Matt Farrington-Smith a ajouté un commentaire,

CommentaireMore integrations

Bumping my reply Brett Bowser for visibility.

I've also noticed the following is missing: 

  1. In your Chat dashboard, go to Settings > Widget and click the Forms tab.

Afficher le commentaire · Publication le 23 juin 2022 · Matt Farrington-Smith

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CommentaireMore integrations

Thanks Brett Bowser

No dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.

Afficher le commentaire · Publication le 14 juin 2022 · Matt Farrington-Smith

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CommentaireMore integrations

Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.

Any ideas where it moved to?


I'm also missing "History" I believe?

Afficher le commentaire · Publication le 10 juin 2022 · Matt Farrington-Smith

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CommentaireCustomer management and profiles

Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an Organization but when selected it just disappears from the list.

I'm an Admin and I'm able to add them.

Afficher le commentaire · Publication le 26 mai 2022 · Matt Farrington-Smith

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Matt Farrington-Smith a ajouté un commentaire,

CommentaireSetting up Explore

Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties with explore reporting (e.g. "quarters" are based on the standard increments) Is there any way to adapt these in my reports/dashboards without having to edit every single query?

Afficher le commentaire · Publication le 19 avr. 2022 · Matt Farrington-Smith

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hey Ryan Mumby on the off chance you see this - what did you end up doing? 

I have a similar situation and ZD even told me it's not possible. If this know this then why!?

Afficher le commentaire · Publication le 11 mars 2022 · Matt Farrington-Smith

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