Jeremy (Customer Support)

1. Support
2. ...
3. Measuring success
4. Defining OLA policies using internal SLAs and child ticket side conversations

Please note that Growth plan does not support Side Conversations and therefore this article is marked incorrectly. On another note, looking forward to OLAs being implemented on Zendesk this year.

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• Jeremy (Customer Support)
• Création 21 février 2023 10:06
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Q: Any tips on setting "Account Managers" for select clients?

That sounds perfect! I'll be trying it out next week, thank you so much for the suggestion!

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• Jeremy (Customer Support)
• Création 29 juillet 2022 10:35
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Would it be possible to introduce a rule to check if any agent is available/online on the Agent Workspace, rather than a strict business schedule rule? This would be more dynamic and more accurate ...

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• Jeremy (Customer Support)
• Création 30 juin 2022 06:26
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

We also need customisation for the Answer Bot flow, or particularly the text. Some of our clients get stuck in an endless loop talking to the Answer Bot and the lack of accessible customisation mak...

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• Jeremy (Customer Support)
• Création 31 mai 2022 06:15
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. 4 chats and that's it? Not enough space for chats in agent workspace

The tab experience is highly inconsistent. Sometimes (after a refresh or something), even just two chats get displayed as 1 chat and 1 drop-down.

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• Jeremy (Customer Support)
• Création 31 mai 2022 06:12
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Brett L The way I understood is that the "sorting" will be limited. Hopefully the filtering feature is improved and not removed (at least based on the 'mysterious' Q2 changes described)

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• Jeremy (Customer Support)
• Création 28 avril 2022 08:57
• -1 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Hopefully the performance improvement is significant. At the moment I find myself having to refresh the views or page several times to view updated tickets on the Agent Workspace (as these do not a...

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• Jeremy (Customer Support)
• Création 28 avril 2022 08:49
• 3 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ugly links from Guide in Chats

Agreed! It looks so horrible and it takes all of the chat widget space. 

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• Jeremy (Customer Support)
• Création 29 mars 2022 06:47
• 0 vote