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Ben Steele

Adhésion le 26 oct. 2021

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Dernière activité le 08 mars 2022

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Dernière activité effectuée par Ben Steele

Ben Steele a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Max McCal - Hi, is there any update on this? Like many above and in separate posts, this has been flagged as a concern through a security audit.

Afficher le commentaire · Publication le 08 mars 2022 · Ben Steele

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Ben Steele a ajouté un commentaire,

CommentaireAdditional ticket channels

Dane - Thank you, but this can't be seen within the agent workspace. I was hoping the team could see this either before picking up the chat, or immediately after (e.g. adding an internal note in the ticket).

I will look at using a trigger with tags to provide a range (e.g. 0s - 59s), then update a field in support to avoid the team having to look through the events for this.

Afficher le commentaire · Publication le 08 mars 2022 · Ben Steele

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Ben Steele a créé une publication,

Publication Feedback - Admin Center

Hi,

I'm unable to filter by custom roles with the new team members page, despite having agents with these roles assigned.

Team members page:

 

Chat roles page:

Publication le 04 mars 2022 · Ben Steele

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CommentaireAdditional ticket channels

Is it possible to see how long a customer has been waiting in the queue within the agent workspace?

Afficher le commentaire · Publication le 04 mars 2022 · Ben Steele

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Ben Steele a ajouté un commentaire,

CommentaireTicket automation and collaboration

@...

We have a new instance of Zendesk (less than 4 weeks old) but we meet all of the requirements you mentioned above. I get the same message as Aaron shared about not enough macro data.

Does Zendesk have to have been running for some time to use this feature or is this a bug?

Afficher le commentaire · Publication le 09 nov. 2021 · Ben Steele

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