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Frank Spildener

Adhésion le 03 mai 2022

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Dernière activité le 25 oct. 2024

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Frank Spildener a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Wow after over 7 years the news is that Zendesk praises our patience and continues to stretch it. 
Unfortunately, this is still extremely disappointing.

Afficher le commentaire · Publication le 25 oct. 2024 · Frank Spildener

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Frank Spildener a ajouté un commentaire,

CommentaireTeam members and groups

Hi All,

there are clear reservations about this evaluation option in our company. In Germany, it is rather unusual and undesirable to analyse or monitor employee activities in this way. Is there a way to delete this dashboard or restrict access? 
The dashboard restriction does not appear to be applicable to this dashboard. https://support.zendesk.com/hc/en-us/articles/5282695803290-Dynamically-adapting-dashboard-data-based-on-viewer

Translated with DeepL.com (free version)

Thank you Frank

Afficher le commentaire · Publication le 16 mai 2024 · Frank Spildener

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Frank Spildener a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We also use Zendesk to reply to invoices and reminders, using a sender email address that is connected to Zendesk to send the invoices. However, as we cannot see the replies to bounce mails, we have no control over whether the customer can be reached at all at the last known address. 
This inadequacy forces us to build processes around Zendesk. 
Since the problem of bounce mails has apparently been known for several years, it would be appropriate to offer customers a solution. 

Afficher le commentaire · Publication le 24 avr. 2024 · Frank Spildener

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Frank Spildener a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

I would be very happy to see this implemented. 
Thanks a lot

Afficher le commentaire · Publication le 12 août 2022 · Frank Spildener

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Frank Spildener a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thank you @... :-) 

Afficher le commentaire · Publication le 03 mai 2022 · Frank Spildener

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Frank Spildener a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

@... Messages written to Zendesk in Jira via the "Zendesk Support" tab can be formatted. Specifically, we found out that we can quote "text" with "> text".

Are there more formatting options, yet?

Afficher le commentaire · Publication le 03 mai 2022 · Frank Spildener

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