mfg
-
Activité totale238
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes90
-
Abonnements78
Aperçu des activités
Dernière activité effectuée par mfg-
mfg a créé une publication,
Schedule individual reports
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequently they need multiple reports like this. While having a dashboard that they go...
-
mfg a ajouté un commentaire,
How does Zendesk process the difference between 'string' and 'thisstring'? That is to say, if I have a condition that looks for 'string' and one that excludes 'thisstring', will it still return 'st...
-
mfg a créé une publication,
Field tooltip in form details page
I receive frequent requests from many different groups for adjustments or refactors to their forms, including new fields, edits to old fields, reorders, and new conditions - with many forms having ...
-
mfg a créé une publication,
Do private groups' tickets pass through to Salesforce?
An agent showed me today that although they don't have access to Zendesk tickets outside their groups (working as designed) in Zendesk, they are able to access those tickets in Salesforce. In part,...
-
mfg a ajouté un commentaire,
To add on to Kristian Tungland's comment above, for all the people whose software may be audited - Org edit means agents can add themselves to private groups. Phrased differently, if your agents ...
-
mfg a ajouté un commentaire,
It seems like the ticket access permission and the new "private" group feature is derailed if an agent has need of adding organizations for new end users, since that includes group edit permissions...
-
mfg a ajouté un commentaire,
Ah, thanks :) You're right. I guess maybe this should be a feature request for WCAG compliance in the Explore interface
-
mfg a ajouté un commentaire,
good to know! i'm going to need to inform my agents. I was not aware of this, hopefully its in the documentation somewhere and I just happened to miss it.
-
mfg a créé une publication,
Metric filter in Explore is too sensitive
I'm looking at less used SLA policies so that we can consolidate or make other adjustments - ones where they were only applied fewer than 200 - 300 times. Since my dataset is for > 43k tickets, it ...
-
mfg a créé une publication,
Ability to suspend sandbox
It looks like there is only an active state for sandboxes - no suspended/offline state - and that otherwise you can only open or delete the sandbox from the Admin Center. We use premium sandbox for...