mfg
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Dernière activité effectuée par mfg-
mfg a créé une publication,
How can I customize the forms used in the Web Widget?
In the standard web widget config, you can select for the widget to display forms. In the UI config you are only able to display all forms associated with your brand's Help Center. However, you can...
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mfg a ajouté un commentaire,
You can custom a limited number/selection of forms by adding the snippet for the widget to a different brand. We have 10 forms total. Brand A has 8 forms associated with it. We only want to focus ...
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mfg a créé une publication,
End user ticket access across multi-brand configuration options
We're building out multi-brands and don't have much overlap in terms of audiences per brand. Nonetheless, there are bound to be some end users that need support on brand A and brand B. I'm glad to ...
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mfg a ajouté un commentaire,
Love the productboard roadmap for Guide
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mfg a créé une publication,
Feature request - group/form/agent IDs on admin center management pages
A lot of apps and API connections rely on identifiers like agent and group ID. For instance, with the Assignment Control app, to affect the assignment control, you need to provide group or agent ID...
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mfg a ajouté un commentaire,
The role and group restriction language is ambiguous because the "restriction" is in relation to both apps that add features and those that take them away. For instance, if you enable the group res...
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mfg a créé une publication,
Why do web channel tickets have a ticket email?
Because it's a new data point, I am compiling a report to show that ticket email (received at) data is populating on ticket data in Explore. However, I've noticed that there are web channel tickets...
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mfg a ajouté un commentaire,
blak3r - were you able to solve for securely getting the requests on a separate/home page without exposing tickets the authenticated user shouldn't have access to? We are looking to have something ...
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mfg a ajouté un commentaire,
Joel Hellman - for us the value lies with the agents that have the access outside-their-groups permission - this creates a way to prevent them from seeing some tickets. This is helpful for us to cu...
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mfg a créé une publication,
If I use a subdomain for my sandbox, can I use the same one in live?
We'd like to stage a second brand in sandbox, do our testing, then replicate in live. If we address the sandbox as "secondbrand.zendesk.com", if we delete the sandbox, will we be able to use "secon...