mfg
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Dernière activité effectuée par mfg-
mfg a créé une publication,
Do checkboxes work as a criteria for workspace views?
Aside from adding a tag via the checkbox and using that tag, can you use a checkbox field as a criteria in a workspace view?
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mfg a créé une publication,
New checkbox field settings
I recently added a checkbox field to one of our forms and didn't notice until after a few tickets came in that had not been tagged as expected to indicate the field's value. Upon review, the field ...
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mfg a ajouté un commentaire,
Geoffrey Wang Someone else can confirm, but I think this is an example of nomenclature being inconsistent. IIRC, followers and CC's on this drop down are the same thing. Is the issue that you can't...
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mfg a créé une publication,
Should a form's conditional fields show in agent workspace?
We have a form with nearly thirty fields on it - so when a ticket is created, it shows the 8 fields actually required, along with 22 others that are all blank. Obviously, this is a ton of clutter. ...
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mfg a créé une publication,
Copy end user conditions to agent conditions
We built out a form with heavy use of conditions based on end user responses to fields. However, these were not built out on the agent side of the conditions. Currently, when the conditions are bui...
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mfg a créé une publication,
Differences between displayed filters in Explore
In the picture below, you can see that the form filter has been applied, and that it displays at the top and on the left. However, the created date appears to be filtered based on the left, but is ...
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mfg a ajouté un commentaire,
We're sending out notification emails via proactive tickets using the API (Tray). We need to include both hyperlinks as well as images. The ticket creation API call included a comment where I initi...
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mfg a ajouté un commentaire,
is there a way to bulk update users and create organizations on tickets without reopening them?
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mfg a créé une publication,
How do marketplace email tracking apps collect bounce data?
We need to track bounced emails from proactive tickets. I understand that this is not handled natively by Support, but it's included in a number of marketplace apps. Is there some Zendesk API / eve...
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mfg a ajouté un commentaire,
Hello, we need visibility into how many of our proactive tickets are bouncing. We apparently don't get notifications at all since they aren't being suspended and don't show up anywhere else.