mfg
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Activité récente par mfg-
Field tooltip in form details page
I receive frequent requests from many different groups for adjustments or refactors to their forms, including new fields, edits to old fields, reorders, and new conditions - with many forms having ...
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Do private groups' tickets pass through to Salesforce?
An agent showed me today that although they don't have access to Zendesk tickets outside their groups (working as designed) in Zendesk, they are able to access those tickets in Salesforce. In part,...
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Metric filter in Explore is too sensitive
I'm looking at less used SLA policies so that we can consolidate or make other adjustments - ones where they were only applied fewer than 200 - 300 times. Since my dataset is for > 43k tickets, it ...
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Ability to suspend sandbox
It looks like there is only an active state for sandboxes - no suspended/offline state - and that otherwise you can only open or delete the sandbox from the Admin Center. We use premium sandbox for...
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Email channel in sandbox
When testing using email channel, sandbox (premium etc) is incomplete. We rely heavily on our email channel, both in terms of assignment/routing triggers and triggers that handle transforms. Aside ...
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Add form count to fields menu in Admin
I have a number of fields that were previously in use but no longer are, as well as some similar fields that are reused across different forms that may not be the best fit. The form lookup feature ...
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Followers on tickets and CC's
We occasionally need to update entire groups about changes to macros, views, etc. Currently all of the users need to be added individually to the followers or cc's. It would be helpful if users cou...
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Columns on Explore Dashboard page
When editing multiple dashboards (ie. when adding a report to multiple teams' dashboards) it would be helpful to know if there are any unpublished changes from the dashboard selection screen. For i...
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Exclude view reordering from definition of 'last updated'
The Views screen includes rearrangement of views as updates to any displaced views. It would be helpful you could see which Views are very old and unmodified. For example, I was de-cluttering and s...
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Roles where the agent can only see tickets within their groups but also can't be granted access to tickets
RéponduWe are rolling out updates to agent roles to restrict them to only seeing tickets within their groups. At present, it does not seem like private/public groups is a road we want to take yet (not bei...