mfg

1. Communauté
2. Zendesk Suite Q&A

I am not able to figure out if I'm doing something wrong, if there's an issue with my instance, or something inherent to the Explore Dashboard tools. In particular, when I multi-select a few dashbo...

• mfg
• Création 26 mai 2022 16:28
• 3 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

We had a user in the last 24 hours send a series of 'test_test' titled tickets via the email channel, with similar junk data in the body of the ticket. The user was inside our organization,  but un...

• mfg
• Création 19 avril 2022 13:25
• 3 abonnés
• 0 commentaire
• 2 votes

1. Communauté
2. Zendesk Suite Q&A

In order to streamline form management in Guide scripts, is there a way to extract form details like title and ID aside from using the API?

• mfg
• Création 15 avril 2022 14:21
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I am receiving an error "Please select a form and try again" when some users (I believe that so far they are all authenticated) are submitting tickets after completing all necessary fields. I can't...

• mfg
• Création 11 avril 2022 20:54
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

We have some custom fields that are collecting the same information but they have - and require - use case specific help text. I would like to be able to assess the effect of creating these semi-re...

• mfg
• Création 1 avril 2022 21:35
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

When exporting dashboards and queries as PDF, it would be WCAG compliant if the PDF was table and text based, rather than PNGs in a PDF. This is an accessibility requirement for many organizations....

• mfg
• Création 16 mars 2022 19:15
• 3 abonnés
• 1 commentaire
• 3 votes

1. Communauté
2. Zendesk Suite Q&A

I would like to have a distinct ticket that has 3 fields on it. These tickets would be generated through the email channel. I don't want to have another form on my form page. Am I able to create a ...

• mfg
• Création 5 janvier 2022 22:58
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I'd like to execute a macro to update fields and to send a canned reply to the end user. In general, it would be something like [X/Y][Z]. My agent is always going to send Z, but would need to speci...

• mfg
• Création 25 octobre 2021 16:50
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

How can I insert a form into another form? I have a new form A for end users in audience A. However, its traffic funnel would also capture audiences B & C. When an end user answers a question that ...

• mfg
• Création 21 octobre 2021 19:59
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I have four forms that I can merge into one. Basically, there are 4 personnel forms that can be combined into 1 that has a field differentiating them. If we have previously distributed the form-spe...

• mfg
• Création 22 septembre 2021 21:56
• 3 abonnés
• 3 commentaires
• 0 vote