mfg
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Publications
Activité récente par mfg-
Updating macros to use a new field
We currently have a large, unknown number of macros using the ID for a field that was set up as an integer but should have been set up as a decimal. We've created the replacement to that field but ...
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Feature request: field management enhancements for when you need to de-dupe fields or clean up copy
Feature Request: Update filters on fields page to allow filtering based on the columns recently added - specifically by active forms, or form names. As with being able to filter based on a field b...
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Can you display an end user's search history to them?
RéponduA lot of sites retain your search history - not the browser but typically when you're logged in to your account. Is there a way to provide the end user with a log of their search history, either on...
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Feature request - differentiate look of sandbox Admin Center from production
It's not always clearly distinct from the UI itself whether you're working in the sandbox Admin Center or production. It appears that the main way to check is by looking at the subdomain in your br...
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Using top-level nested values in form conditions
It would be fantastic to add multiple prerequisites to the same form condition, as suggested here. Additionally, this would be very helpful for conditions that rely on fields with nested values. Fo...
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How can I customize the forms used in the Web Widget?
In the standard web widget config, you can select for the widget to display forms. In the UI config you are only able to display all forms associated with your brand's Help Center. However, you can...
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End user ticket access across multi-brand configuration options
We're building out multi-brands and don't have much overlap in terms of audiences per brand. Nonetheless, there are bound to be some end users that need support on brand A and brand B. I'm glad to ...
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Feature request - group/form/agent IDs on admin center management pages
A lot of apps and API connections rely on identifiers like agent and group ID. For instance, with the Assignment Control app, to affect the assignment control, you need to provide group or agent ID...
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Why do web channel tickets have a ticket email?
RéponduBecause it's a new data point, I am compiling a report to show that ticket email (received at) data is populating on ticket data in Explore. However, I've noticed that there are web channel tickets...
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If I use a subdomain for my sandbox, can I use the same one in live?
RéponduWe'd like to stage a second brand in sandbox, do our testing, then replicate in live. If we address the sandbox as "secondbrand.zendesk.com", if we delete the sandbox, will we be able to use "secon...