mfg
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Votes sur l’activité pour mfg-
Filters and export options for agents
The new Team members page should include options to filter the view by groups, so that we can see who is currently in which groups. In addition, an export-to-csv options would be very helpful. We h...
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Add placement edit to the article bulk edit
We recently decided to update the sections to some articles in Category A. We added a section A.2, in addition to the existing A.1. While we can filter for articles in section A.1 and find the arti...
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Schedule individual reports
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequently they need multiple reports like this. While having a dashboard that they go...
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Pause query reloads while editing
I've been editing a dashboard and it takes a significant amount of wait time to move, copy, components around while the dashboard components update. It also drags when moving between tabs. Oth...
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Explore widget editing layers
When I am modifying widget settings using the drop down in the upper corner, the menu generally opens behind other widgets, rather than over top. Is there a way of sending widgets forward / backwar...
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PDF and IMG/PNG export is not WCAG compliant
When exporting dashboards and queries as PDF, it would be WCAG compliant if the PDF was table and text based, rather than PNGs in a PDF. This is an accessibility requirement for many organizations....
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Premium sandbox trigger categories
RéponduWe use the categories feature for triggers pretty heavily. They are massively helpful looking at segments of different lines of business. In addition to other categories, the categories doing the b...
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Add new field to form from field creation screen
When creating a new field, it would be useful to include an optional step to add the field to a form(s). For instance, I'm creating three new fields to be added to a form - after the main attribute...
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What is the purpose or meaning of the default Dashboard time filter reflecting created/solved?
RéponduWhen I clone the default Support dashboard, and look at the properties of the time filter, it indicates that it is applied against the ticket solved AND ticket created fields. Is this a statement t...
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Best practices for suspicious user behavior
We had a user in the last 24 hours send a series of 'test_test' titled tickets via the email channel, with similar junk data in the body of the ticket. The user was inside our organization, but un...