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Tom Rees

Adhésion le 10 déc. 2021

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Dernière activité le 06 oct. 2022

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Dernière activité effectuée par Tom Rees

Tom Rees a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Grant Schuemann 

I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.

Afficher le commentaire · Publication le 06 oct. 2022 · Tom Rees

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CommentaireTeam members and groups

Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group. 

Afficher le commentaire · Publication le 01 sept. 2022 · Tom Rees

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CommentaireTriggers and automations

Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?

Afficher le commentaire · Publication le 25 mai 2022 · Tom Rees

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CommentaireTriggers and automations

Matt Taylor

You're welcome. Took me a while to get it to work too! 

Afficher le commentaire · Publication le 22 mars 2022 · Tom Rees

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CommentaireTriggers and automations

Matt Taylor

In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token

Afficher le commentaire · Publication le 22 mars 2022 · Tom Rees

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CommentaireTriggers and automations

Matt Taylor

We use Okta and I have this working.

The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password

Afficher le commentaire · Publication le 22 mars 2022 · Tom Rees

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CommentaireTeam members and groups

Hello,

If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on?

Best Wishes

Afficher le commentaire · Publication le 11 févr. 2022 · Tom Rees

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CommentaireTriggers and automations

Thanks Lou.

It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents have logged off and see if I get the same issues.

Afficher le commentaire · Publication le 10 janv. 2022 · Tom Rees

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CommentaireTriggers and automations

Lou

If I test I get 'Error during transmission: HTTP client call failed', but still active without, it just doesn't run. Definitely only need the URL target and the trigger, nothing else in the background? Appreciate the help, such an annoying limitation! 

Afficher le commentaire · Publication le 10 janv. 2022 · Tom Rees

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CommentaireTriggers and automations

Hi Lou

Thanks for replying.

Set up is with the following:
https://somedomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

It then feeds the following trigger:

 

Afficher le commentaire · Modification le 10 janv. 2022 · Tom Rees

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