Siena

Hello! I was able to create a trigger but our team needs the following criteria and I'm not sure if there is a functionality for this situation:

• Only have the trigger for the weekend or outside support hours (i.e. time-based trigger)
• Can the automated-response contribute to the first time response? For example, someone emails us in the weekend and they receive an automated response but we don't respond to them on until Monday morning. Will the first-time response data only capture when an agent responds or is there a way for the auto-response contribute to the first-time response?