Lenka Brozmanova

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Hello 👋 It is totally understandable that you would like Zendesk to support this natively. However, there are some third-party solutions that provide this function, including Nicereply. In Nicerepl...

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• Lenka Brozmanova
• Création 8 juillet 2022 08:03
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Hello Elizabeth, it is not free. I totally understand your point of view, and I also understand it would be better for you to have this as an integrated solution within Zendesk. If you decide to gi...

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• Lenka Brozmanova
• Création 9 juin 2022 06:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Hello everyone. This is Lenka from Nicereply. There are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow agents to provide feedback on a company's surveys...

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• Lenka Brozmanova
• Création 8 juin 2022 07:19
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Hide customer satisfaction results from agents view

Hello everyone. This is Lenka from Nicereply. There are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow agents to gather customer feedback without them h...

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• Lenka Brozmanova
• Création 8 juin 2022 07:14
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Feature Request - Hide CSAT Score

Hello everyone. This is Lenka from Nicereply. There are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow agents to gather customer feedback without them h...

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• Lenka Brozmanova
• Création 8 juin 2022 07:12
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hello everyone. This is Lenka from Nicereply. As was mentioned before, there are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow you to use and combine d...

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• Lenka Brozmanova
• Création 8 juin 2022 07:03
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support ticket rating based on a numeric scale

Hello everyone. This is Lenka from Nicereply. As was mentioned before, there are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow you to use and combine d...

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• Lenka Brozmanova
• Création 8 juin 2022 06:53
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

Hello everyone. This is Lenka from Nicereply. As was mentioned before, there are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow you to use and combine C...

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• Lenka Brozmanova
• Création 8 juin 2022 06:46
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

Hello everyone. This is Lenka from Nicereply. There are some survey apps available on the Zendesk Marketplace (Nicereply is one of them) that allow you to use over-surveying protection. This helps ...

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• Lenka Brozmanova
• Création 8 juin 2022 06:41
• 0 vote

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hello everyone. This is Lenka from Nicereply. Also, there is a third way to resolve this issue. We see this happen to a lot of our customers. In most cases, bots or people randomly clicking on the ...

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• Lenka Brozmanova
• Création 8 juin 2022 06:34
• 3 votes