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TJ

Adhésion le 31 août 2022

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Dernière activité le 28 oct. 2024

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TJ a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!

Afficher le commentaire · Publication le 28 oct. 2024 · TJ

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TJ a créé une publication,

Publication Feedback - Ticketing system (Support)

After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.

 

Way to drop the ball…

Publication le 28 oct. 2024 · TJ

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TJ a ajouté un commentaire,

CommentaireDeveloper updates

In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."

Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.

Afficher le commentaire · Publication le 22 mars 2024 · TJ

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TJ a ajouté un commentaire,

CommentaireLive chat agent guide

@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:

Hi {{visitor_name||there}}!

My name is {{agent_name}}. Nice to e-meet you 😊

and it did not work.

Afficher le commentaire · Publication le 03 sept. 2022 · TJ

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TJ a ajouté un commentaire,

CommentaireLive chat agent guide

Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason

Afficher le commentaire · Publication le 31 août 2022 · TJ

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