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Casey
Adhésion le 07 déc. 2022
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Dernière activité le 24 nov. 2024
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Dernière activité effectuée par Casey
Casey a ajouté un commentaire,
HI Walter Bellante ,
Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.
Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)
I would like to put forward the suggestion to include and ongoing schedule option.
Afficher le commentaire · Modification le 14 nov. 2024 · Casey
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Casey a ajouté un commentaire,
Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?
Afficher le commentaire · Publication le 13 nov. 2024 · Casey
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Casey a ajouté un commentaire,
Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months.
Afficher le commentaire · Publication le 13 nov. 2024 · Casey
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Casey a ajouté un commentaire,
+ 1 for adding ‘Share ticket with…’ action for macros
Afficher le commentaire · Publication le 17 mai 2024 · Casey
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Casey a ajouté un commentaire,
+1 and bcc field for side convo's should be available to use in triggers
Afficher le commentaire · Publication le 17 janv. 2024 · Casey
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Casey a ajouté un commentaire,
I agree, I would love to see this feature
Afficher le commentaire · Publication le 15 nov. 2023 · Casey
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Casey a ajouté un commentaire,
Or if anyone can suggest a better solution I am very open to hearing it!
Afficher le commentaire · Publication le 20 oct. 2023 · Casey
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Casey a créé une publication,
Hi ZD community,
Hoping for some urgent assistance.
Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:
I found this community post where a community member suggested the below code solution:
However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:
{{#each requests}}
{{#isnt type 'question'}}{{/isnt}}
{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}
#{{id}}
{{#is ../current_filter.identifier 'my'}}
{{date created_at timeago=true}}
{{else}}
{{requester.name}}
{{/is}}
{{date updated_at timeago=true}}
{{status_name}}
{{/each}}
{{/if}}
Publication le 18 oct. 2023 · Casey
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Casey a ajouté un commentaire,
Would also love an update on this one :)
Afficher le commentaire · Publication le 22 août 2023 · Casey
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Casey a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 12 mai 2023 · Casey
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