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William Sedgwick

Adhésion le 16 oct. 2021

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Dernière activité le 07 déc. 2023

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Dernière activité effectuée par William Sedgwick

William Sedgwick a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Christopher Kennedy

Where abouts is the signed in block in the themes? 
thank you for helping

Afficher le commentaire · Publication le 03 oct. 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

CommentaireHow to solve issues with the email channel

hi Dainne Kiara Lucena-Laxamana

i have made this change and it did not help as this changes what we would send out but not what is received 

Afficher le commentaire · Publication le 14 sept. 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

CommentaireHow to solve issues with the email channel

what to do when it is end users that pull the entire email chain in?

Afficher le commentaire · Publication le 25 août 2022 · William Sedgwick

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William Sedgwick a créé une publication,

Publication Feedback - Ticketing system (Support)

allow templates to be visable within guide editor, this way you can see what the final article will look like an d can possibly edit the template as needed. currently when using templates they do not apear within the article editor and instead add content to the article as you are publishing it. this means that you cannot see what has been added or type around it

Publication le 01 août 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

having another person respond happens every day and is completely normal for us, i dont understand why this is marked as phishing and why we cant choose to turn this off. Internally we have had many emails not beinng responded to for hours as agents are afraid to do anything with actual tickets because they have been marked as phishing

Afficher le commentaire · Publication le 27 juil. 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

CommentaireSell basics

'The collaborator is notified when certain actions take place on those records',

How are the collaborators notified? , is it via email?

Afficher le commentaire · Publication le 12 juil. 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

i need to delete 500 users and honestly without a search function this feature is entirely useless, and actually is taking me longer to use than just manually searching which is what im going back to.

also another thing ive noticed is if you select someone and move to another page then go back you have unselected them. i believe no one tried to use this feature before rolling it out

 

Afficher le commentaire · Modification le 10 juin 2022 · William Sedgwick

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Commentaire de la communauté Q&A - Tickets and email

Afficher le commentaire · Publication le 22 avr. 2022 · William Sedgwick

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William Sedgwick a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Afficher le commentaire · Publication le 22 avr. 2022 · William Sedgwick

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Commentaire de la communauté Q&A - Tickets and email

Add CC isn't an option in the macro actions

Afficher le commentaire · Publication le 22 avr. 2022 · William Sedgwick

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