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Sebastiaan Cools

Adhésion le 29 sept. 2022

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Dernière activité le 10 déc. 2024

Zendesk Luminary

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Dernière activité effectuée par Sebastiaan Cools

Sebastiaan Cools a ajouté un commentaire,

CommentaireTicket automation and collaboration

Will the redaction suggestions also come for other languages than English? 

And if they do, is there a timeline?

Afficher le commentaire · Publication le 10 déc. 2024 · Sebastiaan Cools

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Sebastiaan Cools a ajouté un commentaire,

CommentaireUsing help center search

is it possible to have the crawler search a SharePoint site with authentication?

Afficher le commentaire · Publication le 10 juin 2024 · Sebastiaan Cools

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Sebastiaan Cools a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, our DPO asks if the AI model also checks attachments?

does the intent model also check attached documents for tone and information?

and if so, does it check all types of attachments like documents but also attached images?

Afficher le commentaire · Publication le 13 mai 2024 · Sebastiaan Cools

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Sebastiaan Cools a ajouté un commentaire,

CommentaireCustomer service best practices and recipes

Is there a way to check in explore if agents are using these features?

can I make a report in explore to check how many times the expand feature is used or a suggested macro was used via these features instead of the normal macro selector?

Afficher le commentaire · Publication le 13 mai 2024 · Sebastiaan Cools

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Sebastiaan Cools a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi,

 

is there a time-frame suggestion list we can check for which language will be coming available?

99% of our tickets are in Dutch and we are looking forward to having this feature available.

 

Kind regards,

Sebbe

Afficher le commentaire · Publication le 08 mai 2024 · Sebastiaan Cools

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Sebastiaan Cools a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

has there been any progress in this request?

Afficher le commentaire · Publication le 14 juil. 2023 · Sebastiaan Cools

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