Gerardo
-
Activité totale161
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes60
-
Abonnements56
Aperçu des activités
Dernière activité effectuée par Gerardo-
Gerardo a créé une publication,
More audit log filters
RéponduHi, The audit section could have more filters by example filtering who did the action or on which account the action was made. Example scenario: Agents suspends an account or marks a tickets as ...
-
Gerardo a créé une publication,
Filter view SLA metrics
RéponduHi, Is there any workaround to create views based on SLA metrics? Or conditions to add tags to tickets with SLA metrics? Or anything that can be filtered in Zendesk support to identify which ticke...
-
Gerardo a ajouté un commentaire,
Hi, I agree to this, Ideal would have also a condition based on metrics example ticket SLA Next reply time breached or Agent working time breached.
-
Gerardo a ajouté un commentaire,
Hi there, Is there a way to filter the SLA for reply and solving time? Ideal would be to have a view for each. Or a to add a tag dedicated to one of both breached. Or a way to prioritize one to a...
-
Gerardo a ajouté un commentaire,
Hi Heather Rommel, We followed all the steps above and thank you for this powerful hint. I have a question about this part We get the error that the account is not authorized, we add the email of ...
-
Gerardo a ajouté un commentaire,
Hi @..., Thanks a lot for the hint, I am very interested, but we are not using messaging, we still use chat. Therefor I believe, we can not participate, as it is in the requires.
-
Gerardo a ajouté un commentaire,
Hi, why no community moderator of Zendesk had some thoughts on this topic? Can we get a feedback?
-
Gerardo a ajouté un commentaire,
Hi, Is it possible to change the question of the survey? Is the place holder by default?
-
Gerardo a ajouté un commentaire,
Hey CJ Johnson, Thanks for the hint, is this something only for me personally, not applicable for all agents right?
-
Gerardo a créé une publication,
access to personal ticket views as admin
Hi, Is there a way me as admin to access personal views created by agents? Is it possible to give access to views, only to specific persons not an entire group only?