Gerardo
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Activité récente par Gerardo-
Hi, how are follow-up tickets considered in the one touch tickets? I have noticed that every ticket is counted separately. The same for merged tickets. I know that we can exclude merged tickets,...
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Hi there, Will there be an option to see the live data for SLA like breached and achieved or also by SLA metrics? Or is this already available?
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Hi, I agree to this, Ideal would have also a condition based on metrics example ticket SLA Next reply time breached or Agent working time breached.
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Hi there, Is there a way to filter the SLA for reply and solving time? Ideal would be to have a view for each. Or a to add a tag dedicated to one of both breached. Or a way to prioritize one to a...
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Hi Heather Rommel, We followed all the steps above and thank you for this powerful hint. I have a question about this part We get the error that the account is not authorized, we add the email of ...
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Hi @..., Thanks a lot for the hint, I am very interested, but we are not using messaging, we still use chat. Therefor I believe, we can not participate, as it is in the requires.
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Hi, why no community moderator of Zendesk had some thoughts on this topic? Can we get a feedback?
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Hi, Is it possible to change the question of the survey? Is the place holder by default?
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Hey CJ Johnson, Thanks for the hint, is this something only for me personally, not applicable for all agents right?
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Hi Peter Hochstrasser, Thanks for your feedback, this is something I already do. I am trying to figure out best ways to make that possible, as we are going to this change it is a bit annoying to ad...