Gerardo

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi whoever is able to reply to my question, I am having trouble by creating an accurate report based on tags.  Creating a group attribute with tags and using the D_Count Ticket metric doesnt help. ...

• Gerardo
• Création 10 février 2023 12:43
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi,  The audit section could have more filters by example filtering who did the action or on which account the action was made.  Example scenario:  Agents suspends an account or marks a tickets as ...

• Gerardo
• Création 26 juillet 2022 08:02
• 5 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi,  Is there any workaround to create views based on SLA metrics? Or conditions to add tags to tickets with SLA metrics? Or anything that can be filtered in Zendesk support to identify which ticke...

• Gerardo
• Création 22 juillet 2022 13:15
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi, Is there a way me as admin to access personal views created by agents?  Is it possible to give access to views, only to specific persons not an entire group only?

• Gerardo
• Création 21 mars 2022 08:49
• 11 abonnés
• 6 commentaires
• 11 votes

1. Communauté
2. Zendesk Suite Q&A

Hi, We currently have an issue regarding our web widget (Classic). Activating the help center or the answer bot, we have automatically when agents are online on chat but some departements are offli...

• Gerardo
• Création 1 mars 2022 17:45
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi,  We are considering to migrate to the new agent workspace.  In this prospective I have some doubts.  I did not find any information about integrations, api connections or any downloaded app.  W...

• Gerardo
• Création 17 février 2022 10:53
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Admin Center

Hi, I find it a waste of time if I have a lot of triggers that have the same conditions to change them once by one.  Example. I have a trigger to assign tickets to the groups based on the languages...

• Gerardo
• Création 9 février 2022 08:13
• 3 abonnés
• 3 commentaires
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, I would like to know if it is possible to create a prefilled subject when cst are contacting us throught he contact form we have on the website(webwidget). Now we get customers message in the s...

• Gerardo
• Création 31 janvier 2022 12:12
• 3 abonnés
• 1 commentaire
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)

Hi,  How to identify in Explorer or reporting how many and from which digital line the call was made from? For now we only see the calls made from a phone number.  Is there are a workaround

• Gerardo
• Création 20 janvier 2022 16:53
• 3 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)

We would like to set up priorities or call to which group receives first the calls. for now we can choose only primary group and the rest follows. We want to have an option to choose the flow routi...

• Gerardo
• Création 18 janvier 2022 09:15
• 3 abonnés
• 3 commentaires
• 2 votes