Ruby Montenegro

We went from a very complex bot provider with no limitations like this to the Zendesk messaging bot. This 2000-step limitation is a big hurdle for our use case and was never mentioned. Answer linking will be helpful, but it can only do so much. We want to expand our bot to be as useful for containment as our old one. Sometimes answers are similar but exclude some parts of other answers, so custom steps are required even though the answers are similar. Any optimizations in this step limitation issue would be very beneficial for our bot.