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Simon Stone

Adhésion le 18 juil. 2024

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Dernière activité le 09 août 2024

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Simon Stone a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

I'm on an IT team that supports 4 businesses, each with its own zendesk instance which means to support those 4 instances I am paying US$2208 for seats per year. (1 x Support\Team and 3 x Support\Professional)
There should 100% be a light account for management and support for a Zendesk instance, since my role plays no part in processing tickets or interacting with customers.

Afficher le commentaire · Publication le 09 août 2024 · Simon Stone

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Simon Stone a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

100% agree that this should be possible. In my industry, we are required to not collect unsolicited PII and sensitive data, and if a customer is foolish enough to include that in the subject line, then we have no choice but to delete the ticket and resubmit with the customer information removed, but at the same time we are not permitted to arbitrarily delete tickets from the system.

 

Afficher le commentaire · Publication le 23 juil. 2024 · Simon Stone

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Simon Stone a ajouté un commentaire,

CommentaireHow to fix issues in Zendesk messaging

What about when a customer emails a request to zendesk and includes sensitive data in the email subject line? It seems like there is no way to redact data from the Ticket Subject…

Afficher le commentaire · Publication le 18 juil. 2024 · Simon Stone

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