Morten Frisch
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Dernière activité effectuée par Morten Frisch-
Morten Frisch a ajouté un commentaire,
I have created a work-around trigger for this that does the trick: Conditions:Ticket IS CreatedChannel IS Closed TicketCurrent user IS NOT (agent) Actions:Email user - (requester)Email subject - Un...
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Morten Frisch a ajouté un commentaire,
Hi, I am trying to adjust our business logic so that the Ticket Form used for ticket creation is chosen based on which Group routing is done in our TALK IVR.Today all incoming calls, regardless of ...