Lisa Tam

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Answer bot support for date and number type custom field

Hi Akash,Thanks for sharing your feedback. Can you share more information on the problem you're wanting to solve with date, numbers and regex  custom fields where text/dropdowns can't solve? 

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• Lisa Tam
• Création 8 mai 2023 03:29
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Connect other Flows from Present Options step

Hi all,Thank you for sharing your feedback on this request. This is definitely something we want to explore further as we see the value of suggesting answers to help guide the end user to their ans...

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• Lisa Tam
• Création 5 mai 2023 05:40
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ability to ink a separate answer flow in a tree

Hi Allison,Thank you for taking the time to share your feedback. I will capture this for future consideration. In the meantime, you can copy/paste steps (along with the steps within) across answer ...

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• Lisa Tam
• Création 3 avril 2023 03:26
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Support for the Ukrainian language in Flow builder

Hi Maxim,Thank you for taking the time to provide some product feedback. To clarify the use case, this is for adding Ukranian to auto-translations for the end users as shown below? 

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• Lisa Tam
• Création 27 mars 2023 04:55
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Hey all, button links have been released. You can now add button links to message steps and carousel in your answer flow so end users who click on the button can be redirected to an external link, ...

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• Lisa Tam
• Modifié 31 mars 2023 03:09
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcement: Migrating authentication information for Make API call step

Hi Regina Giuliani Connections should appear in Sandbox. Make sure you don't have any search filters on the side menu. If you are still having issues seeing Connections, please raise a ticket so ou...

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• Lisa Tam
• Création 6 mars 2023 23:54
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging Bot flow

Hey Yasser,Thanks for your feedback. Are you wanting to copy answers between different bots or within the same bot? If the latter you can work around this by copying and pasting the bot flow conten...

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• Lisa Tam
• Modifié 2 mars 2023 04:34
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make API call step in Flow Builder

Hi Aron Diploma, external_id is planned for end Q1 23 release.Raphaël Péguet - Officers.fr, authenticated user email variable is also planned for end Q1 23 release 

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• Lisa Tam
• Création 28 février 2023 05:54
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding branching conditions

Hey Rachael, Would the collect information step help with your use case where you can collect information from the end user via a form dropdown? This data can then be used with Branch by condition.

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• Lisa Tam
• Création 24 février 2023 02:51
• 0 vote