Erkin Yaşar

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Hide Send button in Messaging

Greg Katechis Thank you for the information Greg! Is it possible to add this "Send" button to any other custom app we are developing with apps framework? It is in the agent UI natively so we want t...

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• Erkin Yaşar
• Création 14 juillet 2023 07:41
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Hide Send button in Messaging

Greg Katechis Hello Greg, Is it possible to add another button near "Send" button with apps framework? If possible could you please share the documentation. Have a nice day Greg.

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• Erkin Yaşar
• Création 13 juillet 2023 10:56
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1

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• Erkin Yaşar
• Création 30 décembre 2022 06:20
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Any Update on this issue?

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• Erkin Yaşar
• Création 23 décembre 2022 13:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

Any update on this issue?  

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• Erkin Yaşar
• Création 7 septembre 2022 11:06
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hi, If you are using smooch, by the help of proactive message templates on smooch, you may create automatic messages for out of office and may also send proactive apology messages to customers to c...

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• Erkin Yaşar
• Création 27 juillet 2022 09:12
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

+1 Any update?

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• Erkin Yaşar
• Création 20 avril 2022 07:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Dear Mei-E Loh, How can we add our subdomains on the chat ticket metrics arturo? Could you please help me? Cheers, Erkin

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• Erkin Yaşar
• Création 11 avril 2022 06:09
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi,  I have checked the account which has been implemented a fix by Zendesk team. However there is no fix for second for FRT on WhatsApp channel. Can we use metrics in seconds right now?  Thank you  

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• Erkin Yaşar
• Création 23 mars 2022 11:14
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. New Admin Center

I agree with Nicole. Its not easy to handle the account and the Zendesk product at the same time. Changing screens make it really hard. Thank you for making our life harder than before.

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• Erkin Yaşar
• Création 7 mars 2022 07:22
• 1 vote