Jonathan Lunt

We've had this issue crop up a couple of times.  

I don't suppose there is a solution for this ? 

I had this thought the other week but didnt look into it.  

Its shame this was brought up so long ago and there has been no action. 

Adding the ability to dismiss / change colour on updates that you've updated would be great.  

As part of the ticketing process we add story points once a ticket is ready to be worked on.. These are a numeric values that help us to plan tickets and sort out schedules.  

I would like the team to be able to see a view that has all of the quick jobs so ones that have a value of up to 5 lets say. 

Is there any way to do this? 

Hi Gab, 

Thanks for raising the ticket. 

It looks like the issue has vanished and is now working as expected.   

I've closed the ticket.  

I am trying to set up an integration with Monday.com.  I'm trying to pass a Url to a field.  Unfortunately i cant use the Regex field as it isnt a field that gets passed across. 

I thought just using a text field would allow this but for some reason when i submit the ticket the field is always blank so its looks like this is being removed by Zendesk.  

Is there any way around this?

Lou

Many thanks for the quick response.. 

That's a shame that this isn't a built in function.

I'll wait for others contributions before hashing something that might work..    

Hi All, 

Its my first post in here and I'm only 2 months into using Zendesk.. Please be nice ;) Overall i've been impressed but the more i use it there are issues i haven't got to the bottom off.  

Here is my first. 

Our company works with many clients.. I am in the process of setting these up as Organizations.

Each Organization can have several users with the same domain..  Thats all working fine. 

When a 3rd party ,SEO company, Marketing bods or the like, email in tickets..  this works if they are only working for 1 organizations because I can add them to that.  

The problem arises when i have a 3rd party working for several.   

I could add there user account to each organization but how do I make sure that the tickets are assigned to the correct Org ? 

Has anyone got a solution to this?. I haven't seen anywhere that I can assign the actual ticket to the correct org...  

Help please.