Recherches récentes
Pas de recherche récente

Sara Pearson
Adhésion le 07 déc. 2021
·
Dernière activité le 23 août 2023
Suivis
0
Abonnés
0
Activité totale
39
Votes
11
Abonnements
17
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Sara Pearson
Sara Pearson a créé une publication,
We need a report that will tell us the last update provided by the assignee of the ticket. Ideally a bar graph that we can group together e.g. 1-5 days since last update by assignee. I dont see any way to report on this right now in Explore.
Publication le 23 août 2023 · Sara Pearson
1
Abonné
3
Votes
1
Commentaire
Sara Pearson a ajouté un commentaire,
Андрей Семенцов ServiceNow
Afficher le commentaire · Publication le 09 mai 2023 · Sara Pearson
0
Abonnés
0
Votes
0
Commentaire
Sara Pearson a créé une publication,
Hello,
We are trying to extract all tickets from our Zendesk instance and send to another ticketing platform. I understand that this probably has to be done using the API but I cannot find anything specifically to give to our developer due to the range of things we need from the tickets.
Things we need extracted from the tickets:
Subject
Requester info (name, email, org., requester type)
Assignee
Form
ALL ticket comments (internal, external, call logs)
Ticket events
Attachments
Category and sub-category
Type
Jira ticket #
2-3 Custom fields
If someone could just point me in the right direction in the documentation please, I would greatly appreciate it.
Thanks.
Modification le 09 mai 2023 · Sara Pearson
0
Abonnés
4
Votes
3
Commentaires
Sara Pearson a ajouté un commentaire,
@... Yes, I followed the instructions exactly. Thanks!
Afficher le commentaire · Publication le 08 sept. 2022 · Sara Pearson
0
Abonnés
0
Votes
0
Commentaire
Sara Pearson a ajouté un commentaire,
@... Is there any update on this? You mentioned over 2 years ago that feedback was being passed on. Thanks!
Afficher le commentaire · Publication le 07 sept. 2022 · Sara Pearson
0
Abonnés
0
Votes
0
Commentaire
Sara Pearson a ajouté un commentaire,
Eric Gao This report doesnt work. I followed the instructions exactly and I get this error, but I know for a fact there are follow-up tickets..
Afficher le commentaire · Publication le 07 sept. 2022 · Sara Pearson
0
Abonnés
0
Votes
0
Commentaire
Sara Pearson a créé une publication,
I am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories.
I want to calculate this time up to ticket status Solved and exclude time between Solved and Closed as we have a 30-day window between Solved and Closed, causing the numbers to be highly inflated.
Is there a way to do this?
Publication le 25 juil. 2022 · Sara Pearson
0
Abonnés
5
Votes
5
Commentaires
Sara Pearson a ajouté un commentaire,
Does the link have to be a direct file link?
Afficher le commentaire · Publication le 28 juin 2022 · Sara Pearson
0
Abonnés
0
Votes
0
Commentaire
Sara Pearson a créé une publication,
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves.
I am looking for a way to run a trigger if a ticket has been assigned to a Level 2 group but not picked up by a specific Level 2 agent for more than a certain period of time.
Publication le 23 juin 2022 · Sara Pearson
0
Abonnés
3
Votes
1
Commentaire
Sara Pearson a ajouté un commentaire,
Has this been done? It still says planned expected plan to release was before the end of 2021
Afficher le commentaire · Publication le 17 juin 2022 · Sara Pearson
0
Abonnés
1
vote
0
Commentaire