Jamie Noell
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Aperçu des activités
Dernière activité effectuée par Jamie Noell-
Jamie Noell a ajouté un commentaire,
This link is broken. Anyone else have a script to load people to follow a section in Guide?
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Jamie Noell a ajouté un commentaire,
Wholeheartedly agree with all of Sydney's points. Our team is to the point of not wanting to use Side conversations primarily due to lack of visibility of the Side Conversation child ticket and la...
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Jamie Noell a ajouté un commentaire,
I'm adding what I had posted on another topic which was closed: We have an audit requirement to print PDFs of some conversations especially with out partners. Because we cannot print a Side Con...
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Jamie Noell a ajouté un commentaire,
We have an audit requirement to print PDFs of some conversations especially with out partners. Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate tick...
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Jamie Noell a ajouté un commentaire,
Very excited about this feature - we have needed it desperately! What is the timing for the GA release when the updates to closed tickets will be available?
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Jamie Noell a ajouté un commentaire,
I remember in the roundtable learning that there are other options to search for in the Audit Log, but they do not display in the Type field: Item Filter for settings, users, or business rules. Sel...
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Jamie Noell a créé une publication,
Set primary email in bulk user CSV import
Our organization has 2 email domains. While we can upload multiple email addresses for each employee, we cannot set the primary email addresses for the users in the CSV upload. Can you please add...
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Jamie Noell a ajouté un commentaire,
Agreed. We implemented the custom field option and copy using the API to the standard due date field, but I would prefer not to use up API hits for this purpose.
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Jamie Noell a ajouté un commentaire,
Yes, please display Side Conversation replies. Yes, we could create a ticket view, but this takes up one of 12 slots that we need for other purposes. I wish that we could choose whether to include...
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Jamie Noell a ajouté un commentaire,
Yes, please!!! Macro and view: Can you please allow view and macro permissions to be by brand. Today, we have global, by agent and for me only. Please add brand as an option as we have to pick so...