Katie Meek

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes I would love to set up something like what Tommy suggested above but I am struggling to do it in Explore. Who could I reach out to for guided assistance?

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• Katie Meek
• Création 16 août 2022 00:00
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Average and Total are the most useful to me.  I break my KPIs by hour to gauge productivity. Is there any ETA yet on when this might be ready? I know we're saying "end of Q2" but clearly we're all ...

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• Katie Meek
• Création 20 avril 2022 13:34
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Created tickets per month compared to the previous month

How would I modify this to only show tickets created by end users?

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• Katie Meek
• Création 25 mars 2022 23:06
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling Talk and configuring general settings

Brandon Tidd do you by chance have an answer? We are in the process of updating our IVR menu.  We have our current settings for max queue size and max queue wait time set to 2. We are adding a Hold...

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• Katie Meek
• Création 16 février 2022 00:37
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling Talk and configuring general settings

We are in the process of updating our IVR menu.  We have our current settings for max queue size and max queue wait time set to 2. We are adding a Hold message (Your call is important to us variety...

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• Katie Meek
• Création 11 février 2022 17:27
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Export all end users

Hi Dane, I still don't have the option.  I am the admin and I can't find where to update the whitelist.

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• Katie Meek
• Création 31 janvier 2022 18:43
• 0 vote

1. Talk
2. ...
3. Setting up and using Text
4. Adding and managing Text numbers

This would really be a beneficial feature for our agents when they are working SMS for multiple groups.  My groups are separated in part by phone number so needing to ask an admin to check the hist...

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• Katie Meek
• Création 27 janvier 2022 16:13
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Export all end users

Devan - Community Manager I confirmed that I do have the professional subscription but I do not have a "reports" option under my tools in admin center.  The API options mentioned talk about IMPORTI...

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• Katie Meek
• Création 26 janvier 2022 23:55
• 0 vote

1. Talk
2. ...
3. Setting up and using Text
4. Adding and managing Text numbers

I have multiple phone numbers clients text for different reasons.  I have confirmed they are routed correctly but we continue to have the tickets show up in the wrong group. On a voice ticket we ca...

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• Katie Meek
• Création 20 janvier 2022 21:37
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Adding to the request for this.  This is critical. I would also like to see a Text/Chat disposition so that the agent is logged into their phone for reporting and we can see that they are in the co...

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• Katie Meek
• Création 20 janvier 2022 15:07
• 1 vote