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Ravindra Singh

Adhésion le 28 oct. 2021

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Dernière activité le 22 sept. 2022

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Dernière activité effectuée par Ravindra Singh

Ravindra Singh a créé une publication,

Publication Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

Publication le 22 sept. 2022 · Ravindra Singh

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Ravindra Singh a créé une publication,

Publication Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

Publication le 22 sept. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireExplore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

Afficher le commentaire · Publication le 14 juil. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireWriting formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

Afficher le commentaire · Publication le 03 juil. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireExplore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

Afficher le commentaire · Publication le 22 févr. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireBuilding reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


Afficher le commentaire · Publication le 22 févr. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireTicket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

Afficher le commentaire · Publication le 12 févr. 2022 · Ravindra Singh

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Ravindra Singh a créé une publication,

Publication Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

Publication le 12 févr. 2022 · Ravindra Singh

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Ravindra Singh a ajouté un commentaire,

CommentaireZendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Afficher le commentaire · Publication le 12 févr. 2022 · Ravindra Singh

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Ravindra Singh a créé une publication,

Publication Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

Publication le 11 févr. 2022 · Ravindra Singh

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