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Ravindra Singh
Adhésion le 28 oct. 2021
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Dernière activité le 22 sept. 2022
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Dernière activité effectuée par Ravindra Singh
Ravindra Singh a créé une publication,
Hello Zendesk Team,
Please include few more filtering options for In-View Filtering, as currently they are very much limited.
Thanks,
Ravindra
Publication le 22 sept. 2022 · Ravindra Singh
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Ravindra Singh a créé une publication,
Hello Zendesk Team,
Please include few more filtering options for Audit Logs, as currently they are very much limited.
Thanks,
Ravindra
Publication le 22 sept. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?
Afficher le commentaire · Publication le 14 juil. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
Hello All,
Can someone please help me - I want to know the new ticket group created in last 3 months.
Thanks,
Ravindra Singh
Afficher le commentaire · Publication le 03 juil. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.
Please assist.
Afficher le commentaire · Publication le 22 févr. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?
Please assist
Afficher le commentaire · Publication le 22 févr. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?
Afficher le commentaire · Publication le 12 févr. 2022 · Ravindra Singh
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Ravindra Singh a créé une publication,
Hello Team,
We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.
Regards,
Publication le 12 févr. 2022 · Ravindra Singh
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Ravindra Singh a ajouté un commentaire,
Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.
Afficher le commentaire · Publication le 12 févr. 2022 · Ravindra Singh
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Ravindra Singh a créé une publication,
Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.
Publication le 11 févr. 2022 · Ravindra Singh
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