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Rachel Dehoyos's Avatar

Rachel Dehoyos

Adhésion le 01 févr. 2022

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Dernière activité le 07 juil. 2022

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Dernière activité effectuée par Rachel Dehoyos

Rachel Dehoyos a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

Afficher le commentaire · Publication le 07 juil. 2022 · Rachel Dehoyos

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Rachel Dehoyos a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

Afficher le commentaire · Publication le 23 mars 2022 · Rachel Dehoyos

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Rachel Dehoyos a ajouté un commentaire,

CommentaireAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

Afficher le commentaire · Publication le 01 févr. 2022 · Rachel Dehoyos

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